Live chat with a doctor

Usually in less than 1 minute.

Daily, 08:00–22:00, 365 days a year.

Yes, when medically appropriate. Prescriptions cannot be issued for: a)Chronic treatments requiring ongoing monitoring, b)Therapies needing regular physical exams, c)Medications with addiction risk. The doctor always has the final say on prescriptions and tests.

Yes, for short-term conditions that can be assessed remotely (e.g., flu, gastroenteritis, mild COVID). Conditions for issuing sick leave via chat: a)Limited duration of leave. b)Valid AMKA provided. c)Doctor has sufficient information to make an assessment. If needed, the doctor may request a video call at no extra cost. Final decisions on sick leave, including duration, are at the doctor’s discretion.

You can attach your test results in the live chat, and the doctor will review them and provide guidance remotely, if possible.

For new questions, you’ll be connected to the first available doctor for the fastest reply. For ongoing issues, you can request a follow-up in the same chat to continue with the same doctor.

The doctor will guide you to the appropriate specialist or diagnostic test if needed.

Yes. All consultations and personal data are encrypted and stored securely in compliance with healthcare regulations.

Yes. Live Chat is available via DO+. You can manage or cancel your subscription anytime.

Yes. You can cancel through your account; access remains active until the end of the billing period.

Telemedicine and electronic prescriptions are fully legal under Ministerial Decision 7686/2025. The doctor can: a)Conduct a medical assessment only if, in their professional judgment, the information provided through the service is sufficient. b)Issue electronic prescriptions when medically appropriate. c)Recommend an in-person visit or additional tests, if needed. Note: Telemedicine is a safe way to consult a doctor remotely, but it does not replace an in-person examination. The doctor decides whether a remote assessment is sufficient or if an in-person visit or additional tests are required.